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FAQ's

Welcome to Surface180 online.

Shopping on Surface180.com

We providing our best facilities to you, if you have any doubt relating to terms and conditions of this website before placing an order with us, please E-mails us or chat the Online Customer Support. Surface180.com may change these terms and conditions any time without any notice to you. Changes will apply to all customers. By shopping online with Surface180 you agree to be bound by the terms and conditions.

By shopping with Surface180.com you agree to be bound by the terms and conditions.  Read https://www.surface180.com/privacy-policy regarding policies.    

Cancellations or Changes to your order for delivery can be made by E-mails or Chat us to the Online Customer Support. If your order has been previously dispatched, we will not be able to make any alterations. 

Please contact the Customer Support Center.


How much I need to pay for Shipping Charges on purchases at Surface180.com?

Absolutely free at zero cost.


Do I need to register an account to make a purchase?

No. You can purchase product as a guest user and we won't create an account for you. But in another way our registration form is simple and as well as faster. You can create your profile with in minute, with name, address, contact info and other information with this account you can track your product easily by login your account.


How do I become a registered member of Surface180.com?

Firstly you need to visit www.surface180.com and go with account registration and create with correct information.


How to search for products on surface180.com?

Just type about your interest into the search tab at the top of web page and hit on search. This will return with a list of results for you as your search keywords.

Search engine works by ensuring your search keywords alongside all the product headings, product details and product codes presently on the website. It then displays products on the web page that may matchedwith your keywords. The Search engine will also show similarproducts.


How to order any product online?

You can order any product by following these steps:

  1. Find the products as your interest or by also browsing our categories, or searching.
  2. Add the products to my Cart by choosing the fitting color and size and click on add to My Cart button.
  3. Take a look of your Cart and once you found all products click on the checkout button.
  4. Follow the introduction to fill in your details if you are a new customer, or login and confirm your details.
  5. Choose your payment way and click the make payment button to complete your purchase. 

You will be sent an E-mail validation of your order and save up to date as your order progresses.


Can I change or cancel an order?

Orders can be dismissed within 45 minutes of payments, but note that in most situation it’s impossible to make changes to your order outside that 45 minute window. We start choosing products for your order within an hour, so if you thinking you need to change something you need to move fast and fast.


Can I track my order?

We will send you an email when your products has been dispatched for shipments. Within email you will receive a docket code number that allows you to follow your delivery via the courier company.Please note down you do not incur any extra postal charges when your order is dispatched from multiple locations.


What if my order is missing/incomplete/damaged?

Please contact us or our Customer Support, if you obtain that your order has been incompletely delivered, this can be because other product are being dispatched from a different location. But, if your order is incomplete, over-delivered or damaged, Contact us.


Can I return or refund my product?

We know it can occasionally hard to choose the correct items online and our aim to make sure you're completely happy with your buying feel with Surface180.com. So we have create the steps of returning anything that you have altered your mind. There are few eliminations, but you can choose to return or exchange your item within 7-10 days* from your order day, provided product should be received in acceptable condition. Refund ways will be based on the method of payment chosen at the time of placing the orders. 


See our https://www.surface180.com/returns-and-refunds for more information.


What proof do I need to show for an online return or refund?

Our returns and refund policy acceptable to all purchase made from Surface180. To complete the process of return or refund you demand to show the Order Confirmation Emails or Packing Slip you received by Delivery Company.


Payment ways

We accepting: 

    A. Credit Card

    B. Visa

    C. Master card

    D. Amex

    E. Paypal


Is it safe to use my credit card information on Surface180.com?

Your information and online credit card dealings are performed via a secure server using Secure Socket Layering (SSL), encryption technology. 

You can classify this by examine at the URL address "Https," the "s" signaled you are using a safe part using SSL. Your browser may too give you a message or logo that you are in a safe area.


What if I am having any error in order online?

If you are facing any difficulty in order online,you can contact us via the e-mails and links at the lower part of the page.Please leave free direct e-mails for any type error regarding orders with complete description of error or difficulties.

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